We are committed to supporting visitors who are blind or visually impaired. Visitors can access audio-described interpretation of information about the experience and information about the sitters from the National Portrait Gallery’s collection who feature by scanning QR codes located onsite with their own device.

This self-guided approach allows visitors to enjoy the experience at their own pace during both general admissions and during our quieter, Chilled Sessions with reduced public capacity. Captions of the narration in the immersive gallery are also available through large print copy at the venue.

Visitors are eligible for a complimentary carer’s ticket, which should be booked at the same time as general admission. Our access team is available to assist and guide visitors throughout the galleries if needed.

To ask questions or notify us of your access needs in advance, please email . A team member will be happy to assist or arrange a callback if required.

We are committed to ensuring all visitors feel welcome and supported. If you need help during your visit, please don’t hesitate to speak to a member of our team.

We look forward to welcoming you to Stories – Brought to Life !