ACCESSIBILITY AT STORIES – BROUGHT TO LIFE
We are committed to ensuring that Stories – Brought to Life is accessible and enjoyable for everyone. Here’s how we’re working towards making this experience inclusive for all visitors.
The venue is wheelchair accessible throughout; and you can find step free disabled toilets at in the café at Hot House as well as a Changing Places toilet at Salford University, 5 mins away. We are centrally located with step free transport links close by.
Booking Accessible Tickets
Accessibility Support
We aim to provide the best support for all visitors. Please speak to any member of our team during your visit if you need assistance or have any questions. We have a limited number of free-to-use wheelchairs at the venue, as well as a limited number of seats throughout the venue. If at any time somebody feels they need to sit down, please ask a member of staff who will be able to provide additional seating.
If there happens to be a queue and you or your companion struggle to wait for periods, please let the front desk know and we will fast track your entry.
Easy Read and Visual Guides will be available soon.
We will offer a range of tailored experiences and resources for visitors:
- Relaxed Family Sessions: Reduced capacity, quieter environment, sensory adaptations, and support from our dedicated access team.
- Relaxed School Sessions: Modified events for a more accessible, comfortable and inclusive experience.
- d/Deaf/Hard of Hearing: SignLive interpretation tablet, and communication aids (scribble pads, Makaton cards). Guided tours in British Sign Language, available during general admissions. We also have scannable QR codes providing BSL transcriptions of the official guide copy.
- Blind/Visually Impaired: Audio Described Tours, tailored for visually impaired visitors, with live descriptions to enhance the immersive art experience. We also have scannable QR codes providing audio transcriptions of the official guide copy.
Look out for updates in the coming weeks.
For further support or information email us at . Our access team is here to assist and ensure your visit is as seamless as possible.
We look forward to welcoming you to Stories – Brought to Life.
FAQS
IS THE EXPERIENCE ACCESSIBLE WITH A WHEELCHAIR?
Yes – it is located ground level. The venue is wheelchair accessible, and you can find step free disabled toilets at in the café opposite the main entrance at Hot House and there is a Changing Places toilet at Salford University, 5 mins away. We are centrally located with step free transport links close by.
Please email if you have any specific queries or concerns on accessibility.
WHAT FACILITIES DO YOU PROVIDE?
Accessible Toilets – Fully accessible toilets are located within the MediaCity café, located opposite the main entrance to the Experience.
Baby Changing Facilities – Baby care rooms with changing facilities, all accessible with a pushchair or stroller, are located within the MediaCity café, located opposite the main entrance to the Experience
CAN I BORROW A WHEELCHAIR?
We do have a limited number of wheelchairs which are free for visitors to borrow. Just ask a member of staff on arrival; they are available on a ‘first come first served’ basis.
WHERE IS THE CLOSEST DISABLED PARKING BAY?
Quayside MediaCity has 80 designated accessible parking bays available on every level of the car park.
During trading hours parking for Blue Badge holders is free of charge for the first four hours. To utilise the 4 free hours parking please visit the Customer Service Lounge on the first floor with your Blue Badge, leaving the clock part visible in your vehicle, you will receive a code to use at the pay station. Any additional time will be charged at the regular rate.
Customer Service Lounge Trading Hours
Monday 10am-6pm
Tuesday 10am-6pm
Wednesday 10am-6pm
Thursday 10am-8pm
Friday 10am-6pm
Saturday 10am-7pm
Sunday 11am-5pm
DO YOU OFFER A DISCOUNT FOR DISABLED VISITORS OR THEIR CARERS?
DOES THE EXPERIENCE HAVE AN AGE LIMIT?
Whilst we want people of all ages to come and enjoy their Stories – Brough to Life experience, it is a requirement that for any visitors who are coming to the venue that are under the age of 16, that at least one of their group be an adult aged 18 or over.
CAN I BRING MY DOG?
Unfortunately, we don’t allow dogs or any other pets into the venue. We do, however, allow assistance dogs including guide dogs, seeing eye dogs and hearing dogs.
CAN I COME AND GO FROM THE EXPERIENCE IF I FEEL ANXIOUS?
Yes, you can enter and leave the Immersive room as you please. There is a continuous loop in the room, so you don’t have to wait for the next session to end before you go back in again if you need to leave.
ARE THERE TIMES WHEN THE GALLERY WILL BE LESS BUSY AS I DON'T LIKE LARGE GROUPS OF PEOPLE?
Weekdays in particular, the later entry times during the week are likely to be the quietest, but can still get quite busy, especially during the holiday periods.
We do offer dedicated relaxed sessions where there will be fewer people visiting at any once time, and experienced staff to assist. Click here to find out more about these sessions.
Our ticketing portal will also show which sessions are busy and quiet via a colour-coded ‘red/amber/green’ system. Although please note these colours are subject to change as more people book tickets.
IS THERE ANYTHING THAT MIGHT SUPPORT MY VISIT?
To help you plan your visit, an Easy Read Guide and Visual Story will be available to download from our Accessibility page. These resources will give details on how to get to the venue and provide information and photographs on what you will see and experience whilst visiting with us.
Please email for more information or to raise any other queries or concerns about the experience.
