We are committed to providing support for visitors who may need additional assistance. If you require help or have any questions during your visit, please don’t hesitate to speak with a member of our team.

While there is no strobe lighting in the gallery, the experience includes moving images and changes in lighting that could affect some visitors.

Visitors are eligible for a complimentary carer’s ticket, which should be booked at the same time as general admission. Our access team is available to support visitors throughout the galleries if needed.

We are pleased to offer the SignLive interpretation service both onsite and via our phone line.

Stories Brought to Life offers offers accessible British Sign Language (BSL) content to support d/Deaf and hard-of-hearing visitors. BSL interpretation is available via videos that can be accessed onsite using QR codes located throughout the galleries. Captions of the narration in the immersive gallery are also available via QR code onsite, and through large print copy at the venue.

** As part of our commitment to being an accessible venue, Stories – Brought to Life have partnered with SignLive, a free British Sign Language interpreter app.**

If you are a BSL user, you can use SignLive to connect to us via an Interpreter. Just log in to the SignLive app on iOS, Android, or a web browser and find us in the Community Directory. When you call, ask the Interpreter to connect you to the Learning & Access Team.

The first time you use SignLive you will need to complete a one-time registration. This will keep your account secure and allow us to call you back if needed. You can access SignLive via the app or a web browser. Visit www.signlive.co.uk/login for more information. For frequently asked questions visit: https://signlive.co.uk/faq/

For any SignLive technical issues, please contact:

You can also use SignLive at the locations below which will connect you to an online BSL Interpreter who will talk to the person you would like to contact and sign their responses to you. Please ask a member of staff if you’d like to use SignLive.

• Front Desk
• Shop